Seems like today each department that answers phones is having a meeting at the same time today. Leaving me answering EVERY DAMN CALL, with no where to transfer the customer's to. This is such bullshit. It takes me at least 1-2 minutes to explain to each caller that "The department you are trying to call is in a meeting right now, I can transfer you to a voicemail or you can try calling back in 10-15 minutes". While I have a bunch more calls trying to call through....how the fuck is this shit fair for me? I'm sorry but, I don't get paid enough to deal with this shit on a weekly basis. This company has such poor communication skills. Don't you think that the customer is priority? Then why not split your meetings in half that way at least there are a few people in each department answering calls while the others are in the meeting, then switch! It's not rocket science here!!!!!!!
anonymousWork August 14, 2019 at 9:35 am00